Back to: Blog Author: Piotr Pawłowski Published on: November 1, 2023

Enhancing User Experience: The AISP’s Role under PSD2


The evolution of the financial services industry is happening at an unprecedented pace, with technology playing a pivotal role in shaping the future of banking and finance. One of the critical catalysts for this transformation is the Revised Payment Services Directive (PSD2), a European regulation aimed at creating a more integrated, efficient, and innovative financial services industry. Within the PSD2 framework, Account Information Service Providers (AISPs) have emerged as key players, with the potential to significantly enhance user experience in financial services. This article delves into the role of AISPs under PSD2 and explores how they can contribute to improved user experiences.

Understanding PSD2 and AISPs

PSD2 is a European regulation that came into effect in January 2018, with the aim of fostering innovation, competition, and efficiency in the financial services industry. It mandates banks to open their payment services and customer data to third-party providers (TPPs), subject to customer consent. TPPs are classified into two main categories: Payment Initiation Service Providers (PISPs) and Account Information Service Providers (AISPs). AISPs are authorized entities that, with the customer’s consent, can access their account information held by banks and other financial institutions. The primary goal of AISPs is to aggregate and analyze financial data from various sources, providing customers with a consolidated view of their financial situation and helping them make informed decisions.

Enhancing User Experience: The Role of AISPs

Aggregation of Financial Data
One of the most significant contributions of AISPs to user experience is their ability to aggregate financial data from multiple sources. Customers often have accounts and financial products with different banks and financial institutions. AISPs consolidate this scattered information, providing customers with a comprehensive view of their financial status. This not only saves time but also helps users manage their finances more efficiently.
Personalized Financial Insights
AISPs have the capability to analyze aggregated financial data to provide personalized insights and recommendations. By understanding a user’s spending patterns, income, and financial commitments, AISPs can offer tailored advice on budgeting, saving, investing, and managing debt. This level of personalization enhances the user experience, making financial management more accessible and user-friendly.
Improved Financial Literacy
Financial literacy is a critical component of financial well-being, and AISPs play a vital role in enhancing it. By providing educational content, tools, and resources alongside personalized insights, AISPs empower users to make informed financial decisions. This not only contributes to individual financial well-being but also promotes a more financially literate society.
Seamless Integration with Other Financial Tools
AISPs can seamlessly integrate with other financial tools and services, creating a holistic financial ecosystem. Users can connect their accounts with budgeting apps, investment platforms, and other financial services, facilitating smooth and secure data sharing. This integration enhances the user experience by providing a one-stop-shop for all financial needs.
Enhanced Security and Privacy
Security and privacy are paramount in financial services, and AISPs are at the forefront of ensuring both. Under PSD2, AISPs are required to adhere to stringent security standards, including strong customer authentication and secure communication channels. Additionally, AISPs can only access account information with explicit customer consent, ensuring that users have control over their data.
Proactive Financial Management
AISPs are not just reactive tools; they also have the potential to be proactive in helping users manage their finances. By analyzing financial data and trends, AISPs can identify potential issues before they escalate, such as irregular spending patterns or upcoming financial commitments. By alerting users in advance, AISPs contribute to proactive financial management, preventing financial stress and enhancing user experience.


The advent of PSD2 has ushered in a new era in financial services, with AISPs playing a central role in enhancing user experience. Through data aggregation, personalized insights, improved financial literacy, seamless integration, and enhanced security, AISPs contribute to a more user-friendly and efficient financial ecosystem. As the financial industry continues to evolve, the role of AISPs is set to become even more pivotal, shaping the future of banking and finance for the better.

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